Imperial Weaves has policies in place for cancellation, return, and exchange of products. If you wish to cancel an order, you must email info@imperialweaves.com with your order number within 12 hours of placing the order. If the cancellation request is made within the time frame, we will refund the full amount to the card used for payment within 7 working days. No cancellation requests will be accepted after 12 hours of placing the order.

Regarding returns or exchanges, all products are pre-checked and photographed for quality and defects before shipment. If you receive a faulty product, you must inform us immediately by emailing us with photos and other details of the problem within 24 hours of receiving the order. We will then provide you with return documents that you must send along with the product. The item must be returned within 48 hours of receiving it, in its original condition and packaging, unused, unwashed, unaltered, with tags, labels, and invoice intact. Returns that do not meet our policy will not be accepted.

Our team will examine the returned product and identify the defects/variations indicated by you. We reserve the sole discretion to decide upon the return/exchange or refund of goods. If we accept the return, our customer care team will propose remedial solutions to you on a case to case basis, which may include choosing an alternative product as a replacement of equivalent value or refund as decided on a case to case basis.

The extra shipping cost incurred during the return of the product will be refunded if we accept the return due to an error on our part. However, if the return is made by customers where there has been no fault on our part, the entire shipping cost (to and fro) must be borne by the customers. If you receive a refund, the cost of shipping will be deducted from it. International transaction charges will also be borne by customers.

We advise you to send the product for return through our registered shipping partner so that it can be tracked. We will not be responsible for any loss of goods if they are sent independently. Some products are not eligible for exchange or return, such as handmade products that may have irregularities, sarees, and other products that may have slight color variations from the product displayed on the website, customized products, and fabric cut from the Thaan. Garments with makeup stains or perfume smells will be considered used and cannot be accepted.

Before accepting delivery, please ensure that the merchandise is in good condition and has not been tampered with. If you receive a damaged package or suspect tampering, please do not accept it and email us immediately at sales@imperialweaves.com. If we are unable to deliver your product due to non-availability, we may contact you through email to choose an alternate product or opt for a refund. In the rare case that a wrong product is delivered to you, we will refund the extra shipping cost incurred during the return of the product, and the actual product will be delivered to you.

We will initiate the process for a refund to your bank account within 15 to 30 working days and will require your bank details for this purpose. Our mailing address for returns is also provided.

Imperial Weaves
First Floor, Bhatia Sons, Gandhi Nagar, 180004
Jammu Jammu and Kashmir, India