Refund policy

Imperial Weaves has policies in place for cancellation, return, and exchange of products. All our products are thoroughly pre-checked and photographed for quality and defects before shipment. However, there may be minor inconsistencies and slubs that are the natural outcome of the hand weaving and hand embroidery process and  make every piece unique. You can cancel your order before shipment is initiated. Once delivered, the products cannot be returned or exchanged. An order with a customization request cannot be cancelled.

You May cancel your order within  12 hours for a full refund. After this, transaction fee charged by the payment gateway will be deducted from the amount. However, order cannot be cancelled once the shipment is initiated.

Before accepting delivery, please ensure that the merchandise is in good condition and has not been tampered with. If you receive a damaged package or suspect tampering, please do not accept it and email us immediately at info@imperialweaves.com.

If we are unable to deliver your product due to non-availability, we may contact you through email or WhatsApp to choose an alternate product or opt for a refund. In the rare case that a wrong product is delivered to you, we will refund the extra shipping cost incurred during the return of the product, and the actual product will be delivered to you.

We will initiate the process for a refund to your bank account within 15 to 30 working days and will require your bank details for this purpose. Our mailing address for returns is also provided.

Imperial Weaves
First Floor, Bhatia Sons, Apsara Road, Gandhi Nagar, 180004
Jammu, Jammu and Kashmir, India