Shipping policy

Shipping and Delivery Policy

Imperial Weaves is committed to delivering your orders safely and in good condition using quality packaging and trusted courier partners. We deliver across India and to most international destinations.

Shipping and Processing

We offer free shipping on all orders within India. International customers enjoy free shipping on purchases above INR 20,000. For international orders below this amount, shipping charges will be calculated at checkout.

Dispatch times may vary depending on product availability. Please check the individual product page for the estimated dispatch time before placing your order. All our prices are inclusive of GST.

To ensure smooth delivery, please provide your complete shipping address, including your postal code, phone number, and any relevant landmarks. Imperial Weaves will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery Timeline

Once your order has been shipped, we will share tracking details through email, SMS, and WhatsApp.

- Within India: 3–7 business days
- International orders: 10-15 business days

These timelines are estimates and may vary depending on the destination, customs clearance, public holidays, festivals, weather conditions, strikes, or delays caused by courier partners. Imperial Weaves cannot guarantee delivery within the estimated timeframe in such circumstances.

International Shipping, Duties and Taxes

For international shipping, the shipping cost will be calculated at the time of checkout. All our shipments are currently sent as Delivery Duty Paid (DDP) which means, you as a customer, do not have to pay any import customs duty.  In a rare case, if you still get duty charged, we advise you to pay the duty on your end to avoid delays and we will issue you a store credit for the duty amount that you have paid. 

Remote Area and Non-Serviceable Locations

We offer free shipping within India. If your delivery address falls outside our courier partners' serviceable areas, we may contact you to provide an alternative delivery address within a serviceable location.

For remote, rural, or difficult-to-access locations, additional shipping charges may apply. These charges are determined by our courier or logistics partner and must be paid by the customer. We will inform you of any applicable surcharge before dispatch.

By placing an order, you agree to provide an alternative delivery address if requested and to pay any applicable remote area delivery charges.

Sometimes international shipments (for example: shipments over $2500 for the USA) may require you to provide additional documents/information to customs or local authorities via our shipping provider. This may include national identity documents, passport, social security number, tax identification, documents and returns. Should you fail to provide these documents in a timely manner, the shipment may be returned to India and import duties and taxes may be applied by Indian authorities on the shipment. Please note that the entire amount paid for the order will be non-refundable in this case.  
For a single order placed, we normally combine multiple products in a single box . Additional charges may be applicable should you wish to receive all the products in your order in individual boxes. 

Cash on Delivery (COD)

Cash on Delivery is available under the following conditions:

- COD is available only for orders below ₹30,000.
- Availability is limited to selected PIN codes across India.
- Please confirm COD availability before placing your order by contacting our customer care team at +91 9103243392.
- Our team may contact you by phone to confirm your order before dispatch.
- Payment must be made in cash in Indian currency at the time of delivery. Cheques, demand drafts, foreign currency, e-gift vouchers, and store credits are not accepted.
- No shipping charges apply to COD orders.
- A COD order will be delivered only after the full payment is received in cash.
- You may refuse a COD delivery if the parcel is damaged. Please notify us by email and provide photographs of the damaged parcel.

Damaged Parcels and Customer Support

If your parcel arrives damaged, please contact us by email with photographs of the parcel and the damage.

For assistance with shipping, delivery, tracking, or COD availability, contact us using the details below.

Phone or WhatsApp: +91 9103243392
Email: info@imperialweaves.com

Imperial Weaves is committed to providing a reliable delivery experience for every order.