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Frequently Asked Questions
How can I book a video call to see a product?
You can book a video call by contacting us at +91 9103243392 or visit Video Shopping Page.
Can I get a discount on bulk orders?
Yes, we offer discounts on bulk orders. Kindly contact us at +91 9103243392 for details.
Do you offer Cash on Delivery (COD) facility?
Yes, we offer COD facility at selected pincodes across India for orders with a value less than ₹30,000.
What are the modes of payment to place an order?
You can place orders by paying through Razorpay, PhonePe, UPI, or bank transfers for domestic orders. For international orders, we provide Razorpay, PayPal, and bank transfer as the modes of payment.
Do you ship outside India?
Yes, we provide shipping across the world.
What are the shipping charges in India?
We offer free shipping within India.
What are the shipping charges for international orders?
Shipping charges for international orders vary. Please contact us for specific details.
Do you provide free international shipping?
Yes, we provide free international shipping for orders with a value above ₹20,000.
How much customs, tariffs and import duties do I have to pay?
For international shipping, the shipping cost will be calculated at the time of checkout. All our shipments are currently sent as Delivery Duty Paid (DDP) which means, you as a customer, do not have to pay any import customs duty. In a rare case, if you still get duty charged, we advise you to pay the duty on your end to avoid delays and we will issue you a store credit for the duty amount that you have paid.
When will my order be dispatched?
Ready-to-ship items are dispatched within 2–3 business days, while made-to-order items are dispatched in 2 weeks. Please note that the estimated dispatch timeline for each product is also mentioned in the product description.
When will my order be delivered?
After the order is dispatched, delivery in India takes 3-7 business days. International orders take about 10-14 business days to be delivered.
What if I missed my delivery?
In case you missed your delivery, our courier partner will contact you again. They normally make 3 attempts for delivery. If all attempts are missed, please contact us.
In what circumstances can I return my order?
We accept returns only if a delivered product has some defect or if a wrong product has been delivered. However, all our products undergo thorough checks before delivery.
Can I cancel my order?
You can cancel your order before shipment is initiated. An order with a customization request cannot be cancelled.
What is the process of getting a refund?
For cancelled orders, refunds will be initiated within 2-3 days. For international payment refunds, they will be initiated after the deduction of the transaction fee levied by the payment gateway.
Can I order without logging into your website?
Yes, you can place an order without logging into our website. However, we recommend creating an account so that you receive details of any announcements or offers in the future.
Can I prebook an order?
Yes, you can prebook an "in-production" product by paying 50% advance payment. Kindly contact our customer service at +91 9103243392.
